Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
8.2
Location
9.0
Service
7.5
Dining
7.8
Guest reviews
7.8/10
based on 6 reviews
8.2
8.2/10 based on 4716 reviews
Nick
United Kingdom,
May
2024
8.8/10
The hotel offers spacious rooms with plenty of room to store your belongings, including a closet and a nice bathroom, although the room with 3 beds was small but very clean. The service was friendly and helpful, with a focus on unwavering hospitality over mere functionality. The location is excellent, centrally situated and in close proximity to a convenience store, making it very convenient. The dining experience was fantastic with a huge variety of tasty options available. Overall, a great choice for a comfortable stay.
Rooms
8.0
I found the rooms to be clean, spacious, and well-equipped, providing ample space for storage. The cleanliness was top-notch.
Service
9.0
The level of service I experienced was friendly and helpful, making my stay more pleasant. I appreciated the staff's welcoming attitude.
Location
9.0
The hotel's location was superb, situated in a central area near major transportation hubs and shopping facilities. It was easy to access and convenient for exploring the city.
Dining
9.0
The dining options at the hotel were amazing, with a wide variety of delicious dishes available. I enjoyed the tasty selection offered.
Facilities
9.0
The hotel's facilities were excellent and well-maintained, providing everything needed for a comfortable stay.
Richard
United Kingdom,
April
2024
7.8/10
I had a lovely stay at the hotel. The rooms were spacious compared to others in the same price range, cozy, and clean, providing plenty of room for all my belongings. The service was polite and professional, although I would have expected a room safe. The location was excellent, in an upscale part of town close to transportation options. The dining experience offered a nice variety of tasty dishes. Overall, a comfortable and convenient place to stay.
Rooms
8.0
The rooms were lovely, cozy, and clean, with ample space and even a closet included.
Service
7.0
The staff were all very polite and professional, catering to any requests promptly.
Location
9.0
The hotel's location was the best feature, centrally located in a quiet area near transportation options.
Dining
8.0
The dining options were tasty and varied, although it would have been helpful to have indications of the available dishes.
Facilities
7.0
The facilities were basic but sufficient for a comfortable stay.
C.
United States of America,
March
2024
7.4/10
The hotel offers clean and relatively spacious rooms at a convenient price point. The staff is professional and polite, but a room safe was missing. The location is central, near major transport links and a convenience store, providing a great value for money option.
Rooms
8.0
The rooms were clean and relatively spacious considering the price.
Service
7.0
The staff was polite and professional.
Location
9.0
The location was very central and convenient, close to transportation and a 24-hour convenience store.
Dining
6.0
The dining was basic but acceptable, lacking clear food indication.
Facilities
7.0
The hotel offers essential facilities for a comfortable stay.
Dan
United States of America,
September
2023
7.6/10
I really enjoyed my stay at this hotel. The rooms were clean and relatively spacious, offering a comfortable and cozy stay. The service was attentive and functional, although a bit lacking in personal warmth. The location was convenient, close to the train station and major shopping areas, but the hotel is a bit hidden. The dining experience was varied and tasty, but with some room for improvement. Overall, a good value for money option with friendly staff and a great location.
Rooms
8.0
The room was spacious enough with plenty of room to put my things, even including a closet and a nice bathroom. It felt like a Japanese hotel room, offering a comfortable stay.
Service
7.0
The staff cleaned all rooms on my floor but lacked a welcoming personality; a bit more warmth would have been appreciated. The service was functional, but I expected more from the clerk. Some amenities like a room safe were missed.
Location
9.0
The hotel's location was good, not far from Sannomiya station and a major shopping mall. It was very central, with a 24-hour service and professional staff, but the hotel is a bit hidden and easy to miss. The proximity to the train station and shopping area made it convenient.
Dining
7.0
The dining options were varied, including a mix of Western and Japanese styles, with tasty dishes. However, there could be better clarity on the food available and indications of meat/fish choices. Overall, the breakfast was nice but with some improvements needed.
Facilities
7.0
The hotel offered essential facilities like dry cleaning, housekeeping, and laundry services. It could benefit from more attention to detail and personal touch in service offerings.
Ann
United States of America,
July
2023
8.0/10
The hotel is conveniently located in an upscale part of town, close to transportation systems and major shopping facilities. The rooms, although small for three beds, are impeccably clean. The service, while friendly and helpful, might benefit from a more welcoming approach. The dining experience offers a huge variety of tasty dishes but lacks clear indications on food options. Despite minor drawbacks, the hotel's central location and cleanliness make it a good value for money choice.
Rooms
8.0
The rooms were small for three beds but still very clean.
Service
7.0
The staff were friendly and helpful, but a more welcoming approach would enhance the experience.
Location
9.0
The hotel's central location in an upscale part of town near major transportation systems and shopping facilities is its best feature.
Dining
8.0
The dining experience offers a huge variety of tasty dishes but lacks clear indications on food options.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, and laundry services.
Peter
United States of America,
May
2023
8.6/10
The hotel is in a prime location, not far from Sannomiya station and a major shopping mall, making it very convenient to explore Kobe and its surroundings. The rooms are very clean and relatively spacious, offering a comfortable stay. The service is generally nice, with polite and professional staff, although the lack of a room safe may be a consideration. The dining experience is excellent, with a wide variety of tasty options. Overall, a great value for money choice for travelers.
Rooms
9.0
The rooms were super clean and convenient, offering a comfortable stay.
Service
8.0
The staff were all very polite and professional, providing a nice overall experience.
Location
9.0
The hotel's location is good, in an upscale part of town with easy access to transportation systems.
Dining
9.0
The dining experience was excellent, with a delicious variety of options.
Facilities
8.0
The facilities were nice and well-maintained, adding to the overall comfort of the stay.
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